Job Title: Inside Sales Representative

Department: Sales + Marketing

Position Type: Full Time

Status: 8:30am – 5:00pm Salary

Position summary:

This position is responsible for ensuring the highest customer satisfaction level by providing support, guidance, proper follow-up, and resolution of client inquiries or issues. As part of the team, you will be required to wear many hats and adapt to a fast-paced work environment.  

This Inside Sales Representative will have daily interaction with customers and distributors, providing support. Key responsibilities include supporting the Sales + Marketing team, distributors, and customers, managing customer communications, and calls as well as inputting orders and arranging logistics.

Essential Tasks and Responsibilities:

• Researching and qualifying new leads
• Ability to discuss product features and benefits, troubleshoot customer product concerns
• Provide an accurate and timely response to customer inquiries through various channels of communication
• Develop rapport and positive working relationships with coworkers, customers, and distributors
• Process and review orders received in an accurate and timely fashion
• Support the order fulfillment process by working extensively with production personnel
• Facilitate both domestic and international logistics alongside the Shipping Department
• Other duties and projects as assigned by management

Desired Skills / Experience:

• Minimum of 3-5 years Inside Sales or Customer Service experience
• Prior surfacing and structural materials experience strongly desired
• Excellent written and verbal communication skills – must be able to clearly explain reasonably technical product information and communicate via email effectively with customers
• Knowledge and experience with product tracking and CRM systems
• Ability and drive to learn applications and technical product information
• Comprehensive computer skills and the ability to learn proprietary and other software as needed
• Proficiency in Microsoft Office programs (Excel, Word, and Outlook)
• Understanding of international logistics a plus
• Ability to work independently with minimal supervision to analyze and resolve problems

Job Title: General Manufacturing Staff

Department: Production

Reports to: Production Manager

Status: 7:00am – 3:00pm – Full Time

What we look for in an employee: At Richlite, being a team player isn’t just a suggestion, it’s a quality we demand from each of our employees. We count on each of our team members to be reliable, honest and accountable. The ideal candidate will have some manufacturing and/or production experience as well as have the motivation to continually learn our processes and procedures.

What we do: We are a kraft paper converter and a panel manufacturer. internal processes include paper converting and laminating as well as operation of pollution control equipment.

Work environment: All production jobs take place in a warehouse environment, cleanliness on the shop floor is imperative

Essential Tasks/Responsibilities + Desired Skills / Experience:

• • • • Safely operate a forklift, strong hand-eye coordination, physical strength and endurance also important.
        Converting Phase:
• Learn saturating machine operation and maintain established procedures
  Monitor production lines, identify issues, remove defective goods from the assembly process.
  Operate roll to sheet cutter in conjunction with saturating equipment
  Attention to detail
  Strong communication skills
  Experience in paper converting a plus
• 
  Lay Up/Press Operation:
  Sort, weigh, stack, label, verify or measure product to meet product specifications
• Identify and remove flawed materials from the assembly process
  Steam press operation
  Attention to detail
  Ability to stand for long periods of time
  Strong communication skills
  Physically able to lift/slide panels upwards of 50 lbs.

• • Compensation:
  • Hourly rate DOE
    Annual profit sharing program
  • Employer match on your IRA
    Generous holiday schedule
    Premium health benefits including Medical, dental, vision
    PTO accrual
    Potential pay increases for boiler operators, lead positions, professional training or certifications