Refund policy

What is your return policy?

We only allow returns for OEM Richlite merchandise (cutting boards, eye wear, etc.). We do not allow returns on the Richlite material (small pieces, fingerboards, etc.) or sample boxes.

How do I cancel, change or exchange my order?

Because we begin processing orders immediately, cancellations and changes are not accepted. Richlite material purchases, including small sheets, fingerboards, and samples, are final sale. For Richlite OEM merchandise, we recommend returning the original shipment and placing a new order.

Refused Shipments?

If you decide to decline any shipments from Richlite, you are responsible for the original shipping charges and the cost of returning the package to Richlite.

Credit Card refunds?

A full refund, excluding shipping charges, will be issued on products excluding Richlite material (small pieces, fingerboards, etc.) or sample boxes within 30 business days. A refund will be issued to the original form of payment.

Refunds on Shipping?

Shipping will not be refunded on orders.