Refund policy

What is your return policy?

We only allow returns for OEM Richlite merchandise (cutting boards, eye wear, etc.). We do not allow returns on the Richlite material (small pieces, fingerboards, etc.) or sample boxes.

How do I cancel, change or exchange my order?

Because we begin processing your order immediately, we do not offer cancelations nor changes.

For Richlite material purchases such as small sheets (12"x12"), fingerboards or samples, all sales are final. If you would like to change/exchange your order on Richlite OEM merchandise such as cutting boards or eye wear, it is easier to return the shipment and order new product.

Refused Shipments?

If you decide to decline any shipments from shop.richlite, you are responsible for the original shipping charges and the cost of returning the package to Richlite.

Credit Card refunds?

A full refund, excluding shipping charges will be issued on products excluding Richlite material (small pieces, fingerboards, etc.) or sample boxes within 30 business days. A refund will be issued to the original form of payment.

Refunds on shipping?

Shipping will not be refunded on orders.